Terms of Service Outline for ATED DMCC 1. Introduction Welcome to ATED DMCC. These Terms of Service ("Terms") govern your access to and use of our services, websites, and applications (collectively, "Services"). These Terms are intended to ensure that you understand your rights and obligations when using our Services and act as a legally binding agreement between you and ATED DMCC. Purpose of the Terms The purpose of these Terms is to clearly define the legal responsibilities and establish the rules and regulations that govern the relationship between you and ATED DMCC. By outlining these guidelines, we aim to provide a transparent framework for the use of our Services, ensuring both parties understand their duties and rights. Acceptance of Terms Through Use By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use our Services. We may require you to explicitly accept the Terms during the signup or at the time of accessing certain services; however, your continued use of our Services constitutes your acceptance of these Terms and any modifications made to them over time. Additionally, if you are using these Services on behalf of a business or entity, you represent that you have the authority to bind that business or entity to these Terms and that both you and the entity will be held liable for violations of these Terms. These Terms apply to all users of our Services, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please review these Terms carefully, especially the disclaimers and limitations of our liability, as they may directly affect your legal rights. 2. Definitions In these Terms of Service, certain terms have specific meanings as defined below. Understanding these definitions will help clarify the provisions of our agreement and ensure transparency in how we communicate our terms. "ATED DMCC" (or "we", "us", "our") refers to ATED DMCC, including all of its divisions, subsidiaries, and affiliates operating under the ATED DMCC brand, which offers digital asset management, blockchain solutions, and other related services. "Services" encompasses all the applications, websites, tools, and services provided by ATED DMCC, including but not limited to investment management, cryptocurrency trading, blockchain services, and digital asset consulting. "User" (or "you", "your") refers to the individual or entity using the Services provided by ATED DMCC. This includes registered users as well as individuals browsing our websites or using our services without creating an account. "Content" includes text, images, audio, video, and all other forms of data or communication. "Your Content" means Content that you submit or transmit to, through, or in connection with the Services, such as ratings, reviews, compliments, invitations, and information that you publicly display or displayed in your account profile. "Our Content" refers to Content that we create and make available in connection with the Services. "Third-Party Content" means Content that originates from parties other than ATED DMCC or its users, which is made available in connection with the Services. "Terms" refers to these Terms of Service, which constitute the complete agreement between you and ATED DMCC regarding the use of Services and any related activities. "Privacy Policy" is the policy governing the collection, use, and sharing of personal information through ATED DMCC’s Services, which can be accessed on our website. "Account" means the unique account created for a User to access certain parts of our Services or the whole of our Services, depending on user permissions. "Material Breach" refers to a significant violation of these Terms that fundamentally breaches our contract with you, including non-compliance with legal obligations, misuse of the Services, or actions that harm other Users or ATED DMCC. "Affiliates" includes any entity that directly or indirectly controls, is controlled by, or is under common control with, ATED DMCC. "Control" for the purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity. Understanding these definitions is crucial for interpreting the Terms and determining the scope and limitations of the rights and responsibilities outlined in this agreement. 3. User Accounts User accounts play a critical role in accessing and utilizing the Services provided by ATED DMCC. This section explains the process for creating and managing your account and outlines the responsibilities associated with account ownership. Account Creation Process Registration Requirements: To create an account, you must provide accurate and complete information, including a valid email address and any other information requested in the registration form. You may also be required to verify your identity through additional documentation, especially for services that involve financial transactions or sensitive information. Account Setup: After providing the necessary information, you will be asked to create a secure password. We strongly recommend that you choose a strong password and never share it with anyone. In some cases, you may also set up additional security measures, such as two-factor authentication (2FA), to further secure your account. Account Responsibilities Account Security: You are responsible for maintaining the confidentiality of your account login information and are fully responsible for all activities that occur under your account. You must immediately notify ATED DMCC of any unauthorized use of your account or any other breaches of security. ATED DMCC cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation. Accuracy of Information: You are responsible for keeping your registration data and contact information up to date. This is crucial to ensure that we can provide you with important account and service information. Legal Compliance: You agree to use the account and the Services in compliance with all applicable laws and regulations, including but not limited to laws related to privacy, data protection, and financial transactions. Responsible Use: The Services should be used only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Services by any third party. Misuse of the Services may result in the suspension or termination of your account. Account Transfer: You may not transfer or assign your account and its associated user rights to another party without the express written consent of ATED DMCC. By registering for an account with ATED DMCC, you accept these terms and responsibilities, agreeing to manage your account in a secure and lawful manner. Failure to adhere to these guidelines may result in limitation, suspension, or termination of your access to the Services. 4. Services Offered ATED DMCC provides a variety of services designed to meet the needs of our clients in the realms of blockchain technology, cryptocurrency investment, and digital asset management. This section provides a detailed description of these services and any limitations or conditions that apply. Detailed Description of Services Investment Management: ATED DMCC offers comprehensive investment management services, including but not limited to portfolio management, asset allocation, and risk assessment specifically tailored for digital and blockchain-based assets. Cryptocurrency Trading: We provide platforms and tools for trading cryptocurrencies, offering real-time market data, trading execution, and analytics to help you make informed trading decisions. Blockchain Solutions: Our services include the development of blockchain applications for various industries, providing solutions for smart contracts, blockchain-based transaction systems, and custom blockchain implementation. Digital Asset Consulting: We offer consulting services that help organizations understand and implement digital asset technologies. This includes strategic planning, compliance advice, and technology deployment strategies. Educational Services: ATED DMCC provides educational resources and training sessions on blockchain technology and cryptocurrency markets to empower clients and increase industry knowledge. Limits or Conditions on Services Geographic Restrictions: Some services may not be available in all countries due to local regulatory restrictions or licensing requirements. Users are responsible for ensuring that they are legally permitted to use our services in their jurisdiction. Eligibility Requirements: Certain services may have eligibility requirements, including age, regulatory compliance, or financial qualifications, particularly for services related to high-value transactions or investments. Service Limitations: We reserve the right to limit the number of transactions or the total transaction volume for clients depending on market conditions, system performance, and risk management considerations. Modification and Termination: ATED DMCC retains the right to modify, suspend, or discontinue any of its services at any time without notice, including removing or editing content or canceling orders if necessary. Fees and Charges: Specific services may be subject to fees, commissions, or other charges. All such fees will be clearly communicated to users at the time of service registration or transaction initiation. Acceptable Use: Users must comply with all applicable laws and regulations and adhere to our acceptable use policy, which prohibits activities such as fraud, money laundering, and other illegal practices. By using the services provided by ATED DMCC, users agree to these conditions and limitations. It is the responsibility of each user to remain informed about any changes to the services and the corresponding terms. 5. User Responsibilities In utilizing the services provided by ATED DMCC, users have certain responsibilities to ensure that their use of these services is appropriate, legal, and in line with our operational guidelines. This section outlines the proper use of our services and lists activities that are explicitly prohibited. Proper Use of the Services Compliance with Laws: Users must use the services in compliance with all applicable local, state, national, and international laws and regulations. This includes but is not limited to regulations pertaining to financial services, data privacy, and anti-corruption. Accurate Information: It is the responsibility of each user to provide accurate and current information when registering and using the services. Misrepresentation of personal or business information can result in suspension or termination of the user account. Security Measures: Users are expected to maintain the security of their accounts by using strong passwords and taking reasonable measures to prevent unauthorized access. If any unauthorized use of their account or security breach is detected, it should be reported to ATED DMCC immediately. Ethical Conduct: Users should engage in ethical conduct when using the services. This includes treating other users with respect, not engaging in deceptive practices, and conducting business transactions fairly. Prohibited Activities Illegal Activities: Any use of the services to facilitate illegal acts, such as fraud, money laundering, illegal gambling, or terrorist activities, is strictly prohibited. Harmful Conduct: Users must not use the services to transmit or store harmful material, including viruses, worms, or any other malicious software that can disrupt or damage the operation of the networks, servers, or other infrastructure of ATED DMCC or others. Unauthorized Access: Attempting to gain unauthorized access to the services, other user accounts, or computers and networks connected to the services through hacking, password mining, or any other means is prohibited. Interference with Operations: Users must not interfere with or disrupt the services or servers or networks connected to the services, nor disobey any requirements, procedures, policies, or regulations of networks connected to the services. Infringement of Rights: Users must not infringe upon or violate the intellectual property rights of ATED DMCC or others, including copying or distributing technology or materials without proper authorization. Spamming and Solicitation: Sending unsolicited messages, including promotions and advertisements, or soliciting personal information from other users, is prohibited. By adhering to these guidelines on proper use and avoiding prohibited activities, users help ensure a safe, reliable, and ethical environment for all participants in the services offered by ATED DMCC. Non-compliance with these responsibilities may lead to suspension or termination of access to the services, legal action, and other penalties as deemed appropriate by ATED DMCC. 6. Fees and Payments ATED DMCC provides various services which may be subject to fees. Understanding our fee structure and payment terms is essential for all users. This section details the types of fees you may encounter while using our services, along with our payment terms and refund policies. Explanation of Fees Service Fees: Fees may be applied for the use of specific services such as cryptocurrency trading, asset management, or blockchain solution deployments. These fees are typically structured as a percentage of the transaction value, a flat fee, or a subscription model for ongoing services. Transaction Fees: For each transaction made through our platforms, a transaction fee may be charged. This fee covers the cost of processing the transaction and is dependent on the type of transaction and the volume. Subscription Fees: Some of our services may require a subscription fee that allows users access to premium features. These fees are billed on a recurring basis (e.g., monthly, annually) and are communicated at the time of subscription. Consultation Fees: Fees for consultancy services depend on the nature of the service provided and the level of expertise required. These are typically agreed upon before the commencement of the services. Payment Terms Payment Methods: Payments can be made through various methods, including credit cards, bank transfers, and digital wallets. Users must ensure that all payment information is accurate and up-to-date. Payment Due Dates: Payment terms, including due dates, will be specified at the time of billing. Users are responsible for making timely payments to avoid disruptions to their service. Late Payments: Late payments may incur additional charges or result in suspension of services. Repeated failure to meet payment deadlines could lead to termination of services. Refund Policies Service Cancellations: Users can cancel certain services according to the terms specified at the time of purchase. The eligibility for a refund upon cancellation depends on the specific terms of the service agreement. Refund Eligibility: Refunds may be offered in cases of service non-delivery or if the service delivered is significantly different from what was described. The conditions under which refunds are provided will be clearly stated in the service agreement. Refund Process: To initiate a refund, users must contact our customer service department with their order details. All refunds will be processed back to the original payment method used at the time of purchase. By understanding and agreeing to these fee structures and payment terms, users can manage their financial interactions with ATED DMCC more effectively. We are committed to transparency in our pricing and strive to ensure that all charges and terms are communicated clearly at the point of sale. 7. Intellectual Property Rights ATED DMCC values and protects its intellectual property as well as respects the intellectual property rights of others. This section outlines the ownership of materials provided through our services and the rights users have regarding the use of such materials. Ownership of Materials Provided by ATED DMCC Proprietary Content: All materials provided by ATED DMCC, including but not limited to website content, software, logos, graphics, texts, icons, images, audio and video clips, digital downloads, data compilations, and software, are owned by or licensed to ATED DMCC. These materials are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. Trademark Information: All trademarks, service marks, logos, and trade names that appear on or are connected with the ATED DMCC services are proprietary to ATED DMCC or are licensed from third parties and are protected by applicable trademark laws. Unauthorized use of any trademarks may be a violation of trademark law. User's Rights to Use Service Materials Limited License: ATED DMCC grants users a limited, non-exclusive, non-transferable, and revocable license to access and use the services and materials provided by ATED DMCC strictly in accordance with these Terms. This license is solely for the purpose of enabling users to use the benefits of the services as intended by ATED DMCC. Restrictions on Use: Users may not use any content provided by ATED DMCC in any manner that is not expressly authorized under these Terms or the law. Specifically, users may not modify, rent, lease, loan, sell, distribute, or create derivative works based on the content (either in whole or in part) unless they have been specifically allowed to do so by ATED DMCC in a separate agreement. No Rights to Intellectual Property: The license granted to the user does not convey any rights in the service materials, or any underlying intellectual property rights owned by ATED DMCC or its licensors. Users acknowledge that they do not acquire any ownership rights by downloading content from the services. Use of Software: If service materials include software, this software may not be copied, decompiled, reverse-engineered, disassembled, modified, or created derivative works based on the software or any part thereof unless explicitly allowed under applicable law notwithstanding this prohibition. Reporting Infringements: If users believe that their intellectual property rights have been infringed upon by our service materials, or if a notice of infringement has been wrongly filed against them, they are encouraged to contact ATED DMCC to address the issue. By adhering to these guidelines, users ensure respect for the intellectual property rights of ATED DMCC and third parties, thereby fostering a creative and lawful use of the provided materials. Users are encouraged to review their rights under this section carefully and to contact ATED DMCC if they need further clarification on allowable uses of the provided materials. 8. Confidentiality Maintaining confidentiality is crucial to the trust between ATED DMCC and its users. Both parties have responsibilities regarding the protection of sensitive information. This section outlines the obligations of users to maintain confidentiality and describes how ATED DMCC protects user data. User's Obligation to Maintain Confidentiality Confidential Information: Users are required to treat all non-public information regarding ATED DMCC's services, business operations, and proprietary technology as confidential. This includes information received during registration, financial transactions, or in the course of using the services. No Disclosure: Users must not disclose any confidential information obtained from ATED DMCC to third parties without prior written consent from ATED DMCC. This prohibition includes sharing information that could be used by other parties to gain a competitive edge or that could harm ATED DMCC's business interests. Security Measures: Users are expected to take reasonable security measures to prevent the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal and confidential information. This includes using strong passwords, securing devices used to access the services, and reporting any security breaches to ATED DMCC immediately. ATED DMCC's Protection of User Data Data Security Practices: ATED DMCC implements industry-standard security measures to protect the confidentiality, integrity, and availability of user data. These measures include encryption, firewalls, secure server facilities, and stringent access controls. Limited Access: Access to confidential information is strictly limited to employees who need it to perform their job functions. All employees are subject to confidentiality agreements and training on the importance of data protection. Data Processing Agreements: When working with third-party service providers who handle personal information on behalf of ATED DMCC, we ensure they are bound by contractual obligations to protect the confidentiality and security of the data and to comply with applicable data protection laws. Regular Audits: ATED DMCC conducts regular reviews and audits of its privacy practices and security measures to ensure the ongoing protection of user data. Breach Notification: In the unlikely event of a data breach, ATED DMCC is committed to notifying affected users promptly and taking appropriate steps to minimize any damage or unauthorized use of personal information. By respecting and upholding these confidentiality obligations, both ATED DMCC and its users contribute to a secure and trustworthy environment. Users must understand and fulfill their confidentiality obligations, and they can rest assured that ATED DMCC takes the protection of their data seriously and commits to maintaining its confidentiality and security. 9. Privacy ATED DMCC is committed to protecting the privacy and security of our users' information. This commitment is reflected in our comprehensive privacy policy, which outlines how we collect, use, store, and protect user data. This section provides a brief overview and reference to our privacy policy and explains our approach to handling user data. Reference to the Privacy Policy Detailed Information: Our Privacy Policy provides detailed information about how we handle personal information. It includes the types of data we collect, the purposes for which we collect that data, how we use it, and whom we share it with. Accessibility: The Privacy Policy is accessible from every page on our website through a footer link. We encourage all users to read the policy thoroughly to understand their rights and our obligations. Updates and Changes: The Privacy Policy is regularly reviewed and updated to reflect changes in our practices or changes in applicable laws. We will notify users of any significant changes through our website or through direct communication. How User Data Will Be Handled Collection of Data: We collect user data in various ways, such as during account registration, during transactions, and through automatic means such as cookies when users visit our website. Use of Data: The data we collect is used to provide and improve our services, to communicate with users, to comply with our legal obligations, and to enhance user experience. We ensure that the data is used in a manner that is consistent with the consent provided by the user, where required. Protection of Data: We implement robust security measures to protect user data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure server facilities, and strict data access controls. Sharing of Data: User data may be shared with third-party service providers who assist us in offering our services. These providers are contractually obligated to protect the confidentiality and security of the data and to use it only for the purposes for which they are engaged. User Rights: Users have specific rights regarding their personal data, including the right to access, correct, delete, or transfer their data. Our Privacy Policy provides detailed instructions on how users can exercise these rights. By providing this reference to our privacy policy and explaining how user data will be handled, ATED DMCC demonstrates its commitment to data privacy and security. We encourage users to review the Privacy Policy regularly to stay informed of how we are protecting their information. 10. Warranties and Disclaimers ATED DMCC strives to provide high-quality services to all our users. However, there are certain legal boundaries regarding the warranties we can provide and the liabilities we can accept. This section outlines the disclaimers of warranties and the limitations of our liability. Disclaimers of Warranties "As Is" and "As Available" Services: All services provided by ATED DMCC are offered on an "as is" and "as available" basis without any warranties of any kind, either express or implied. This includes, but is not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights. No Guarantees: ATED DMCC does not guarantee that the services will meet your requirements or that the operation of the services will be uninterrupted or error-free. We strive to maintain high service availability and reliability, but cannot guarantee that our services will always function without disruptions, delays, or imperfections. Third-Party Services: ATED DMCC makes no warranties regarding any third-party services or goods accessed through or provided by our services, even if they are partners or affiliated with us. Limitation of Liability Extent of Liability: To the maximum extent permitted by law, ATED DMCC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from: (i) your access to, use of, or inability to access or use our services; (ii) any conduct or content of any third party on the services, including any defamatory, offensive, or illegal conduct of other users or third parties; (iii) any content obtained from the services; or (iv) unauthorized access, use, or alteration of your transmissions or content. Jurisdictional Limitations: Some jurisdictions do not allow the exclusion or limitation of certain damages, so some or all of the exclusions and limitations in this section may not apply to you. Time Limitation for Claims: You agree that any claim you may have arising out of or related to your relationship with ATED DMCC must be filed within one year after such claim arose; otherwise, your claim is permanently barred. These warranties and disclaimers protect both ATED DMCC and our users by setting clear expectations about the nature of the services provided. We encourage users to read these terms carefully and to contact us with any questions for clarification. 11. Indemnification ATED DMCC provides services with the expectation that users will operate in a legal and ethical manner. Indemnification is a key aspect of our terms, where users agree to protect the company from losses due to their actions. This section explains the obligations of users to indemnify ATED DMCC. User's Obligations to Indemnify ATED DMCC Scope of Indemnification: You agree to indemnify, defend, and hold harmless ATED DMCC, its affiliates, officers, directors, employees, agents, licensors, and service providers from any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the Services, including, but not limited to: - Your breach of these Terms; - Your misuse of the Services provided by ATED DMCC; - Any use of ATED DMCC's content, services, and products other than as expressly authorized in these Terms; - Your violation of any rights of a third party, including but not limited to intellectual property rights or any wrongful conduct. Cooperation in Defense: You agree to cooperate with ATED DMCC in the defense of any claim, including providing assistance in gathering information and compliance with any reasonable requests by ATED DMCC to help in resolving the issue. Authority to Settle: You will not settle any claim without the prior written consent of ATED DMCC. ATED DMCC reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. Indemnity for Subsidiaries: This indemnification also extends to protecting ATED DMCC’s subsidiaries, affiliated companies, and any of its corporate officers, directors, and employees, ensuring that all are safeguarded against claims and expenses tied to your actions. This indemnification obligation is intended to ensure that not only is ATED DMCC protected against legal risks that may arise from actions taken by users but that users are also mindful and responsible in their use of the Services. By agreeing to these terms, users acknowledge that they understand their role in safeguarding ATED DMCC against any legal and financial repercussions of their actions. 12. Termination and Suspension ATED DMCC reserves the right to terminate or suspend access to our services under specific conditions. This section outlines these conditions and the processes involved in account suspension and reinstatement. Conditions Under Which Services May Be Terminated Breach of Terms: If you violate any provision of these Terms of Service, ATED DMCC may terminate your access to the services. Violations include, but are not limited to, unauthorized use of our material, misuse of our services, or conduct that is harmful to other users or to the business interests of ATED DMCC. Legal and Regulatory Compliance: Should any legal or regulatory compliance issues arise that necessitate termination, such as court orders or other governmental requests, ATED DMCC will comply by terminating relevant services. Non-Payment: Services may be terminated if you fail to fulfill your payment obligations for any fee-based services. Inactivity: ATED DMCC reserves the right to terminate accounts that are inactive for an extended period, with prior notification provided to the account holder. Mutual Agreement: Termination may occur by mutual agreement between you and ATED DMCC under conditions that are pre-specified in any service agreement or contract. Process for Account Suspension and Reinstatement Notice of Suspension: If your account is subject to suspension, you will typically receive notice detailing the reason for suspension and what, if any, corrective actions may be taken to restore access. Suspension Due to Breach: In cases of breaches of the Terms of Service, you may be given an opportunity to remedy the breach within a specified timeframe. Failure to remedy the breach may lead to permanent suspension. Legal Suspension: For suspensions due to legal or regulatory reasons, reinstatement will depend on resolving the issues that led to the suspension, which may involve legal proceedings or complying with governmental requests. Reinstatement Process: To initiate reinstatement after suspension for reasons other than legal issues, you may be required to contact customer support and provide evidence that you have addressed the reasons for suspension. The decision to reinstate will be at the discretion of ATED DMCC based on compliance with these Terms and the corrective actions taken by you. Termination of Account: In the event that your account is terminated, you may lose access to all services, information, and data associated with your account. Reinstatement of a terminated account is not typically available, and you may need to create a new account if you wish to use our services again. ATED DMCC's policies on termination and suspension are designed to maintain a safe and compliant environment for all users. By using our services, you agree to adhere to these policies and understand the consequences of any failure to comply. 13. Governing Law The terms, conditions, and any disputes arising out of or related to the services provided by ATED DMCC are governed and interpreted according to specific legal standards, which ensure that both parties are aware of the legal framework within which they operate. This section details the jurisdiction and applicable laws governing our Terms of Service. Jurisdiction and Applicable Law Governing Law: The Terms of Service, along with any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates, without regard to its conflict of law principles. Jurisdictional Choice: Any legal suit, action, or proceeding arising out of, or related to, these Terms of Service or the services provided by ATED DMCC shall be instituted exclusively in the federal courts of the United Arab Emirates. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts. International Use Considerations: If you access the services from a jurisdiction other than the United Arab Emirates, you agree that you do so on your own initiative and are responsible for compliance with local laws if and to the extent local laws are applicable. Applicability of Laws: We recognize that local laws may provide legal rights to consumers. These Terms do not override those rights that cannot be excluded under the law of the jurisdiction in which you reside. Binding Arbitration: If a dispute arises between you and ATED DMCC, and it cannot be resolved through direct discussion, either party may propose to settle the dispute by binding arbitration. The arbitration proceedings shall be conducted in English and held in Dubai, UAE, or another agreed location. By accepting these Terms of Service, you confirm that you understand which laws govern them and that you agree to comply with all applicable legal regulations when using our services. This commitment helps ensure that interactions with ATED DMCC are fair, predictable, and within the bounds of clearly defined legal parameters. 14. Dispute Resolution ATED DMCC is committed to resolving disputes fairly and efficiently. We encourage users to reach out directly to us to seek resolution before pursuing any formal legal action. This section outlines the process for resolving disputes that may arise, including options for arbitration and mediation. Process for Handling Disputes Initial Contact: If you have any concerns or disputes regarding the services, we encourage you to first contact our customer support team. Many disputes can be resolved quickly by explaining the situation and discussing your concerns. Formal Complaint: If the dispute cannot be resolved informally, you may submit a formal complaint to our legal department . Please include a detailed description of the issue, any relevant documents, and what you believe to be a fair resolution. We will review your submission and respond typically within 30 days. Mediation: If the dispute is not resolved through direct negotiation or formal complaint, both parties agree to attempt to resolve the dispute through mediation before proceeding to arbitration. Mediation will be conducted by an independent mediator to be mutually agreed upon by both parties. Arbitration Agreement: In the event that mediation does not successfully resolve the dispute, either party may request that the dispute be resolved by binding arbitration. The arbitration will be conducted: - Under the rules of the Dubai International Arbitration Centre (DIAC) or another mutually agreed arbitration institution. - In Dubai, United Arab Emirates, or another location mutually agreed upon by the parties. - Exclusively in the English language. Arbitration Costs: The costs of the arbitration, including administrative fees, mediator fees, and costs for the use of facilities during hearings, will be shared equally by the parties unless the arbitrator directs otherwise based on their assessment of the fairness of the proceedings. Finality of Arbitration: The arbitrator’s decision shall be final and binding on both parties, and the award rendered by the arbitrator may be entered as a judgment in any court of competent jurisdiction. Exclusions: Disputes involving claims of intellectual property infringement (such as trademarks, copyrights, trade secrets, or patents) or the violation of personal privacy will not be subject to this arbitration agreement and may be brought before appropriate courts. By agreeing to this dispute resolution process, both parties aim to resolve conflicts in a manner that promotes fairness and mutual respect, avoiding the complexity and expense of formal court proceedings whenever possible. 15. General Provisions The general provisions section of the Terms of Service outlines the foundational legal concepts that govern the interpretation and enforcement of the contract. This part of the document helps ensure that the Terms remain effective even if part of them is found to be invalid or unenforceable. Here are the details for the general provisions: Severability Severability Clause: If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to reflect the parties' intention or eliminated to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect as valid, legal, and enforceable. Waiver Waiver Clause: The failure of ATED DMCC to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of ATED DMCC. Amendment and Modification Modification of Terms: ATED DMCC reserves the right to modify or replace any part of these Terms at any time as it sees fit, and such modifications will be effective immediately upon posting the updated terms on the site. It is your responsibility to check these Terms periodically for changes. Your continued use of or access to the services following the posting of any changes to these Terms constitutes acceptance of those changes. Entire Agreement Entire Agreement Clause: These Terms, together with any policies or operating rules posted by us on this site or in respect to the services, constitute the entire agreement and understanding between you and us. They govern your use of the services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms). Governing Language Governing Language Clause: If these Terms are translated into other languages and there is a discrepancy between the English text and the translated text, the English text shall prevail unless specified otherwise. Assignment Assignment Clause: You may not assign your rights and obligations under these Terms without the express written consent of ATED DMCC. However, ATED DMCC may assign its rights and obligations under these Terms in the normal course of business without your consent. These general provisions ensure that the Terms of Service are comprehensible and enforceable, providing a legal framework that supports both the user's and ATED DMCC’s interests in a balanced manner. By agreeing to these Terms, you acknowledge that you understand and accept these provisions. 16. Closing and Acknowledgment This final section of the Terms of Service serves to reiterate the mutual agreement between you, the user, and ATED DMCC, and to confirm your acknowledgment and understanding of the terms governing the use of our services. This acknowledgment is crucial to ensuring that all parties are aware of their rights and obligations. Summary of the Mutual Agreement Mutual Commitment: By agreeing to these Terms, ATED DMCC commits to providing you with high-quality services as described in the Terms and in accordance with the laws. In return, you agree to use these services responsibly and in compliance with the outlined terms and applicable laws. Binding Agreement: These Terms constitute a binding legal agreement between you and ATED DMCC. By creating an account, accessing, or using our services, you have agreed to be bound by these terms and all terms incorporated by reference. Service Scope: The services are provided as described in the earlier sections of these Terms and are subject to any limitations, conditions, and restrictions established by ATED DMCC at its discretion. User's Acknowledgment of Understanding the Terms Informed Consent: By using the services of ATED DMCC, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by them. You also acknowledge that these Terms constitute the complete and exclusive statement of the agreement between you and ATED DMCC, superseding any proposal or prior agreement, oral or written, and any other communications between you and ATED DMCC relating to the subject matter of these Terms. Legal Capacity: You represent that you have the legal authority to enter into this Agreement and that any information you provide is accurate and truthful. Amendments and Updates: You acknowledge that ATED DMCC reserves the right to amend these Terms at any time, at its sole discretion. When we make changes, we will revise the "last updated" date at the top of the Terms, and such modifications will be effective immediately upon posting. Your continued use of the services following the posting of revised Terms means that you accept and agree to the changes. Contact for Questions: If you have any questions regarding these Terms or your obligations under these Terms, you are encouraged to contact ATED DMCC through the contact methods provided in earlier sections.